Frequently Asked Questions

• Is there a permanence?

  You can call us during business hours, email us or come directly to the store for questions.

• Can I find all the items in the online store?

  Due to a large fluctuation oh the offer and new products, some items are only available in store. You can contact us by email at info@auberceaudor.ch or call us on 022 310 50 80 to inquire about these items.

• Are my purchases recorded in my loyalty account?

  If you have made an online purchase and wish to be included in your loyalty account, please contact us.

• What are the shipping fees?

  The delivery costs are based on the items in your basket.

• What are the delivery times ?

  Once we receive an online order, our team takes care of shipping it as soon as possible. The order is shipped by normal parcel post except for gift vouchers and orders over 500 CHF.- for which shipments are made by registered mail.

  Au Berceau d’Or delivers parcels up to 30 kilos in Switzerland. Delivery of a parcel exceeding 30 kilograms, a customized quote can be issued to the customer, upon request, to the following email address: info@auberceaudor.ch

  For sales outside Switzerland, a customized quote can be asked by email. Swiss VAT will be deducted from the sale and the customer must pay the carrier import taxes, the VAT in their country and customs fees directly upon delivery. Au Berceau d’Or does not know, nor does it control the amount of taxes payable in foreign countries.

  For your information, here are the basic shipping rates:

  Delivery within Switzerland using PostPac ECONOMY:

  For furniture deliveries, please refer to the details on the item.

  Once an order is placed and if the items are in stock, parcel(s) will be shipped the next day before 16:00. This handling time must be taken into account before finalising your order.

  Delivery estimates for Swiss Post are:

  PostPac Economy delivery: 4-5 working days 1 day of handling

• What are the return conditions?

  Should the customer wish to return their non-defective goods, they may do so at their own expense. The refund period shall be for 7 days from the receipt of the order to return of the goods to Au Berceau d’Or. Reimbursement will be in the form of store credit for the value of the order, available to the buyer for a period of one year.

  Returned merchandise must be in perfect resale condition, complete and in its original box, with the tags, the instructions, the packaging undamaged and a copy of the invoice.

  Unclean or incomplete goods or items not found in the above-mentioned condition will not be taken back by Au Berceau d’Or.

• What happens if my package arrives damaged?

  Upon delivery of a package, it is the customer’s responsibility (or person present at delivery) to check with the delivery person the condition of the goods and to notify them in writing on the delivery note or electronic device, of any problem related with the shipping (parcel damaged, warped, wet, punctured, etc…). The parcel must be opened in the presence of the delivery person to check and then confirm with them that the overall condition is good. If this procedure is not followed, Au Berceau d’Or will not take back the parcel.

  Should the parcel be damaged, the customer can refuse receipt of the parcel by indicating to the delivery person clearly and in writing the reason for refusing the parcel. The customer can return any damaged parcels to Au Berceau d’Or within two days after having contacted our team at the following email address: info@auberceaudor.ch, in order to explain the precise reason for the return and to be assigned a return number.

  When returning a defective package, within 2 days as stipulated above, Au Berceau d’Or will carry out an inspection of the package and aims to exchange or refund the goods within 15 days.